Frequently Asked Questions

Dublin Urgent Care is located at 8931 San Ramon Road, Dublin, CA 94568. Our medical center is conveniently positioned for patients who live or work in Dublin, San Ramon, Pleasanton, and other nearby Tri-Valley communities.

A map, parking information, nearby cross streets, and building or suite details should be added to the website once they are confirmed.

Dublin Urgent Care is open Monday through Friday from 8:00 a.m. to 8:00 p.m. The clinic is currently listed as closed on Saturday and Sunday unless weekend hours are added later.

Hours may change on holidays or due to unexpected circumstances. Patients should check the website or call the clinic for the most current information before visiting on or near a holiday.

Dublin Urgent Care treats many non-life-threatening illnesses and minor injuries. These may include cold and flu symptoms, coughing, sore throats, ear discomfort, sinus symptoms, fever, urinary symptoms, minor cuts, sprains, strains, minor burns, rashes, and other common health concerns.

Available treatment depends on the patient’s age, symptoms, medical history, and the resources available at the clinic. Some patients may be referred to an emergency department, primary care provider, or specialist when another level of care is more appropriate.

Dublin Urgent Care provides care for children with many common illnesses and minor injuries. Age restrictions, infant care policies, and pediatric service limitations should be confirmed before being published.

A parent or legal guardian should generally accompany a minor and bring identification, insurance information, medication lists, allergy information, and any relevant medical history.

Dublin Urgent Care may accept a variety of major insurance plans. Because participation can differ by carrier, medical group, employer, and specific policy, patients should confirm that their plan is accepted before receiving care.

Patients can contact the member services number on the back of their insurance card or call Dublin Urgent Care for assistance. Verification of benefits does not guarantee that an insurance company will pay a claim.

Patients without insurance can receive care using available self-pay options. Payment may be required at the time of service, and additional charges may apply for testing, X-rays, procedures, supplies, or other services.

Contact the clinic before visiting for current self-pay pricing. The website should not publish a specific rate until the clinic’s final pricing and included services have been confirmed.

Bring a valid photo ID, insurance card if applicable, and a method of payment for any copay, deductible, or self-pay amount. Patients should also bring a list of current medications, known allergies, previous surgeries, and significant medical conditions.

Patients visiting for a physical exam should bring all required forms and records. Individuals seeking care for a work-related injury should bring employer authorization, claim information, and the contact information for the workers’ compensation carrier when available.

Visit times vary depending on the number of patients at the clinic, the severity and complexity of each condition, and whether testing, imaging, procedures, or additional evaluation are required.

Dublin Urgent Care should avoid advertising a guaranteed visit time. Online check-in may streamline registration, but patients may still experience delays during periods of high demand.

Select laboratory testing may be available based on the patient’s symptoms and medical needs. Some tests may be completed at the clinic, while others may be sent to an outside reference laboratory for processing.

Testing availability and result times vary. The provider will explain which tests are recommended, how results will be delivered, and whether follow-up care is needed.

X-ray availability at the Dublin location should be confirmed before it is advertised as an onsite service. When available, X-rays may be used to evaluate certain injuries, bone concerns, joint pain, or other medical conditions.

Patients can call before visiting to ask whether X-ray services are currently available. Some imaging needs may require referral to an outside diagnostic facility or hospital.

Dublin Urgent Care may provide physical examinations for school, sports, employment, and other requirements. Patients should bring all required forms, identification, medical information, and vaccination records.

The clinic should confirm whether it offers specialized examinations such as Department of Transportation physicals, immigration medical exams, pre-employment testing, or other regulated services before those services are promoted.

Dublin Urgent Care may evaluate select work-related injuries and provide occupational medicine services. Employees should bring authorization from their employer, claim information, insurance carrier details, and contact information for the claims administrator when available.

Employers should contact the clinic before referring employees to confirm accepted workers’ compensation carriers, authorization requirements, available services, and billing procedures.

Urgent care is intended for conditions that require prompt attention but are not life-threatening. Call 911 or go to the nearest emergency department for severe chest pain, serious difficulty breathing, stroke symptoms, major trauma, severe head injuries, uncontrolled bleeding, loss of consciousness, or severe allergic reactions.

Emergency care may also be necessary for other serious or rapidly worsening symptoms. When you believe a condition may be life-threatening, do not delay treatment by visiting an urgent care clinic first.

Dublin Urgent Care cannot diagnose medical conditions or recommend individual treatment through the website, email, social media, or general telephone inquiries. A medical evaluation is needed before a provider can make a diagnosis or treatment recommendation.

Patients who are unsure where to seek care should choose the safest available option. Call 911 for emergencies or contact an appropriate healthcare provider for non-emergency guidance.

Contact Dublin Urgent Care or its designated billing department for questions about charges, payments, insurance claims, or account balances. Have the patient’s name, date of birth, date of service, and billing statement available when calling.

Billing Phone: [Insert Billing Phone Number]
Billing Email: [Insert Billing Email, If Applicable]